Customer Support

From first the moment you become a member, you are backed by a professional team that is dedicated to your success.

This team is comprised of;

Help Desk

If you have questions or experience any problems with accessing or operating FoundationSearch, we're here to help!

We are happy to help you with:
  • Registration, adding extra users, and account management
  • Using the FoundationSearch and BIG Online resources to their fullest
  • General account questions
  • Registration for Metasoft Customer Support training webinars or those put on by our Department of Education

We have a range of online support materials that you will also find useful in getting the most out of your membership.

These include;

A compilation of the most “Frequently Asked Questions” found at this link: FAQs,

Other helpful information can be found through the following link:

If you have further questions, our Fundraising Support Team is always available Monday to Friday 7:30am to 4pm PST, to assist you.

You can also Email us at: or call toll free at 1-888-638-2763.

Help Documents

Keyword Search Help

How to Use the Foundation Search Module

Form T3010: A Step By Step Guide

Canadian Form T3010 Top Search Examples

National Taxonomy of Exempt Entities - Core Codes (NTEE-CC) Classification System

System Requirements

FoundationSearch runs on both Windows and MAC systems. To be able to view the site correctly it is recommended that you have the latest version of Internet Explorer and Adobe Acrobat. For more information click here.

Terms of Use

Click here to read our Terms of Use.